Terms of Service
1. General Provisions
These Terms of Service ("Terms") govern the relationship between Individual Entrepreneur Kistanov Maxim Alexandrovich (TIN 194002418, hereinafter "Queny", "we") and users of the queny.app web service ("Service"). By registering for or continuing to use the Service, you acknowledge that you have read, understood, and unconditionally accepted these Terms. If you do not agree, please refrain from using the Service. The Service is intended for persons aged 18 and over.
2. Definitions
"Service" means the queny.app software platform provided as a SaaS (Software-as-a-Service) solution via the Internet. "Master" means an individual or sole trader who has registered an account to manage online bookings from clients. "Client" means an individual who books a master's service through the Service themselves or is booked by the master. "Free Tier" means the basic service functionality available at no cost within defined usage limits. "Subscription" means a paid plan providing access to advanced features for the duration of the paid billing period.
3. Service Description
Queny provides masters with the following functionality: creating and maintaining a public profile with service information; schedule management, online client booking and manual booking of clients by the master; client base management; booking analytics (paid tier); notifications about new, modified, and cancelled bookings by email, push and Telegram, and on the paid tier also SMS to clients; listing in the master catalogue. Queny acts as an intermediary platform and does not directly provide services to clients. Current functionality is described at queny.app.
4. Registration and Account
To use the Service as a master, registration via Google or Apple (Sign in with Apple) is required. You agree to provide accurate and truthful profile information; not share account access with third parties; promptly notify support@queny.app of any loss of account access. Queny reserves the right to decline registration without explanation. Clients do not need to register to book with a master.
5. Subscription and Payment
The Free Tier includes online booking with no limit on the number of bookings and basic features. The "Professional" paid subscription provides full access to all features of the Service (public page customization, before/after, certificates, FAQ and up to 16 portfolio photos; client base, analytics and blacklist; promo banner and push broadcasts to the client base; Telegram notifications and booking via Telegram; SMS notifications to clients about bookings made by the master — up to 200 SMS per calendar month, only to Belarusian mobile numbers — +375 25, 29, 33, 44, from the feature's launch). Unused SMS do not carry over to the next month. Subscription pricing is listed at queny.app/pricing. Payment is made in Belarusian roubles through the bePaid payment gateway. The subscription is a recurring payment and renews automatically at the start of each new billing period until cancelled. Cancellation is available under "Settings" → "Subscription"; access to paid features is retained until the end of the paid period. Queny may change pricing with at least 14 days notice by email.
6. Master's Rights and Obligations
Masters agree to: provide accurate, current information about services, pricing, and availability; honour accepted appointments; promptly notify clients of changes and cancellations via the Service; comply with the laws of the Republic of Belarus when providing services; not publish false, misleading, or offensive content. Masters bear full responsibility for the content of their profile, the quality and safety of their services, and compliance with applicable law in their professional activities. When using client-base push broadcasts, the Master agrees to message only clients who have given explicit consent, to use the feature solely to inform about their own services and promotions, and not to send spam or prohibited content; Queny may moderate such broadcasts and restrict access to the feature in case of violation. Clients may withdraw consent to marketing notifications at any time in their profile settings. By entering a client's phone number and turning on SMS notifications for a booking, the Master confirms that the client gave this number for contact about the booking and does not object to notifications about it, and is responsible for the number being correct. The SMS carry only booking details (date, time, the master's name) and, as a rule, a link to the booking page, and no advertising; using SMS notifications for any other purpose is prohibited. Queny may restrict access to the feature upon recipients' complaints or other abuse.
7. Client's Rights and Obligations
When using a master's public profile, clients agree to: provide accurate contact details; attend the booked appointment on time or cancel no later than 2 hours before it; not abuse the online booking feature. Queny is not responsible for client conduct towards masters. Disputes between masters and clients are to be resolved between the parties themselves.
8. Prohibited Actions
The following are prohibited: using the Service to send spam, unsolicited advertising, or other commercial communications; undertaking actions intended to disrupt the Service or its infrastructure; using technical means to circumvent tier limitations; registering multiple accounts to abuse the Free Tier; publishing content that infringes third-party intellectual property rights; using the Service for activities prohibited by the laws of the Republic of Belarus.
9. Intellectual Property
All exclusive rights to the software, design, logo, and trade name Queny belong to Kistanov Maxim Alexandrovich. These Terms grant the master a non-exclusive, non-transferable licence to use the Service for its intended purpose. Content uploaded by the master (photos, descriptions, portfolio) remains the master's property; the master grants Queny a royalty-free right to store and display this content within the Service for the duration of the account.
10. Limitation of Liability
Queny acts as an intermediary platform and is not liable for: the quality, safety, or outcome of services provided by masters; the accuracy of information in master profiles; disputes between masters and clients; service interruptions caused by force majeure. The Service is provided "as is". Queny's aggregate liability to a master shall not exceed the total amount paid for the subscription in the three months preceding the claim.
11. Refund Policy
A subscription is a digital service; access to advanced features is granted immediately upon payment. Accordingly, no refunds are issued for paid subscription periods, except in the following cases: a technical failure on Queny's part causing complete unavailability of paid features for more than 72 consecutive hours; an erroneous duplicate charge. To request a refund, contact support@queny.app within 14 calendar days of payment, providing the transaction date and description of the issue.
12. Account Termination
Masters may delete their account at any time via Settings. Upon deletion, all personal data and content is permanently removed; the current paid period is non-refundable. Queny may suspend or delete an account for breach of these Terms with email notice, or immediately without notice in cases of serious breach. Queny also reserves the right to discontinue the Service with at least 30 days' notice to users.
13. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Belarus. The parties will attempt to resolve any dispute through good-faith negotiation within 30 days of receipt of a written claim. If no resolution is reached, the dispute shall be referred to the competent court of the Republic of Belarus at the location of the service provider.
14. Changes to Terms
Queny may unilaterally amend these Terms. The current version with the revision date is published at queny.app/terms. Users will be notified of material changes by email at least 7 days before they take effect. If you do not accept the revised Terms, you may delete your account before the effective date. Continued use of the Service constitutes unconditional acceptance of the revised Terms.
15. Contact and Company Details
Individual Entrepreneur Kistanov Maxim Alexandrovich. TIN 194002418. Address: г. Минск, ул. Матусевича 6, кв. 65. Email: support@queny.app. Full banking and registration details: queny.app/requisites.