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Queny

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Support

We're here to help with anything in Queny — bookings, your master profile, or payments.

Message us on Telegram

The fastest way. Ask your question right in the chat with our bot — you can attach a screenshot.

  1. 1. Tap the button below — our Telegram bot opens. Tap “Start”.
  2. 2. Describe your question in your own words, attach a screenshot if needed.
  3. 3. We'll reply right there in the chat.
Open Telegram chat

No Telegram?

Email us — we reply within one business day.

support@queny.app

Frequently asked questions

How do I book a master?

Open a master's profile, pick a service, an available date and time, and leave your contacts. You'll get a confirmation by email (and in the app if you're signed in).

How do I cancel or reschedule a booking?

The confirmation email has "Cancel" and "Reschedule" links. If you're signed in, you can also do it in "My bookings". Cancellation is available until the deadline set by the master.

I didn't get a booking confirmation — what should I do?

First check your spam folder. If there's no email, message us on Telegram or by email and we'll sort it out.

How do I become a master and create a profile?

Sign in and start onboarding: fill in your profile, add services and a schedule. Once your profile is published, clients can book you online.

What's included in Pro and how much is it?

Pro removes limits and unlocks analytics, blacklist, client CRM, Telegram notifications and the Telegram Mini App. It costs 25 BYN per month or 250 BYN per year.

How do I pay for a subscription?

By card via bePaid on the "Subscription" page in the master dashboard. In the mobile app, payment opens in the browser.

How do I delete my account?

There's a delete-account button in your profile settings. All future bookings are cancelled and your data is permanently removed.

Is my data safe?

We store only what's necessary and never share your data with third parties. See our Privacy Policy for details.